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Welcome to product support

For issues, bugs, questions, and help regarding CursorNode, please contact support using the following email address. Trial users are very welcome too. We currently have excellent response time, and most problems can be resolved quickly.


Alternatively, you can also make use of the product forums at where we will provide answers to any questions. The Public Commons area allows you to post quickly and anonymousely without having to register.

Solutions to some common issues

Bullet point  Cursor shadow on Windows 7 / Vista / XP

When using a highlighter cursor on older Windows, a black shadow may follow the highlighter cursor in a game window. If the game is too busy doing background loading, the shadow may end up "painting" a large part the window black. This issue is caused by non-optimum Windows display settings. To correct this, please apply the following:

  services.msc right arrow Desktop Window Manger Session Manager right arrow General right arrow Startup type right arrow Automatic

Control Panel right arrow System right arrow Advanced system settings right arrow Advanced right arrow Settings right arrow Visual effects right arrow Adjust for best appearance

Alternatively, the following will also work:

  services.msc right arrow Desktop Window Manger Session Manager right arrow General right arrow Startup type right arrow Automatic

Control Panel right arrow System right arrow Advanced system settings right arrow Advanced right arrow Settings right arrow Visual effects right arrow Custom

Tick "Use visual styles on windows and buttons"
Tick "Enable desktop composition"

After saving these settings, please restart windows and then double check the settings are still there because sometimes the save may fail with no warning.

Bullet point  Diablo III

To use CursorNode with Diablo 3, please follow these steps:

1. Change the Diablo 3 video mode to "Windowed" or "Windowed Full Screen"
2. Exit Diablo 3
3. Start Diablo 3

If at any time the video mode is changed to "Full Screen" (exclusive) mode, begin again from step 1.

Bullet point  CursorNode appears to work on the Windows desktop but doesn't work in this window / program / game / app

It is possible the program you want to use is running in administrator mode and CursorNode doesn't have the necessary privileges to interface it. A program started directly from its setup installer usually runs in administrator mode. To work with that, CursorNode has to be restarted in administrator mode. Right-clicking the CursorNode program shortcut will bring up a menu with the "Run as administrator" option.

Another situation in which CursorNode does not appear to work is when a game is running in exclusive full-screen graphics mode, and the chosen CN cursor is too large. The exclusive full-screen mode places a restriction on the cursor size. The maximum cursor size allowed could be somewhat arbitrary. To work out what your system is capable of, simply start with a small cursor and then size it bigger until the cursor stops showing in the game. If you wish to use a cursor size larger than what the exclusive full-screen mode allows, you will have to run the game in windowed or windowed-full-screen (borderless) mode.

Windows Store apps, as well as programs categorized as store apps such as Microsoft Edge (in app mode), Windows 10 Calculator, Windows 10 Start Menu, etc are sandboxed by strong security. This prevents other programs from adding enhancements for them. For these apps, CursorNode will only render a cursor at the standard size of 32x32 or 64x64 pixels depending on the DPI designation of the Windows installation. The Highlighter cursors made available by CursorNode are fully compatible with these apps. You may wish to use those instead.

Bullet point  Downgrading

If you run into problems with the latest release of CursorNode, you can try downgrading to a previous release that we have determined to be stable. The stable version is available for download from the Version Information page. Follow these steps to perform a downgrade:

1. Take a copy of CursorNode.dat in the program directory
2. Uninstall the latest version using Windows control panel Programs/Features option
3. Install the stable version
4. Put the copied CursorNode.dat back in the program directory

Steps 1 and 4 are required only if the CursorNode installation is licensed

Downgrading is only intended as a temporary measure. Users encountering problems are encouraged to submit reports using the Support email address. This is the quickest way to have problems fixed. All we need to know are the Windows version and the name of the program CursorNode is having trouble with. Support is available for both licensed and trial users alike. Any supplied contact information will be used for support only. We do not engage in direct marketing or use the information for any other purpose. Nor do we pass the information onto any third parties.

Old version of CursorNode will be withdrawn as time passes. Users who rely solely on the downgraded version will end up not having access to a usable version as we move forward with new releases and withdraw old ones.

Bullet point 
License code not received

The license code email may have been placed in the wrong folder by the email system. Some email systems do not deliver, via the POP3 protocol, any email incorrectly placed in the spam folder. To see the misplaced email, you may have to log on to the mail account using the web browser.

Another reason for the license code not arriving is caused by the destination email system not accepting our message. Most mail systems including GMail and Hotmail work fine. Manual processing will be made for undelivered licenses as soon as possible. However, there will be delays as a result.

Please feel free to send us a message using the above support address if you have not received your license code(s) within 20 minutes of purchase. This will alert us to potential problems and speed up reprocessing of your order.

Bullet point  License authorization #L0003 Network error

The CursorNode program is unable to contact the licensing server. Often this is because the local firewall is blocking access. In that case, granting internet access to "CursorNode.exe" will resolve the problem. For an activated CursorNode installation, internet access is not required beyond activation. For an installation that uses a subscription, ongoing but intermittent internet access is required.

A corrupted or missing "CursorNode.exe.config" file is also a source of this error. This file can be restored via a reinstall or a repair install.

On rare occasions, this error can be caused by external issues, such as lost of internet connection to the ISP, or that our server is down. External issues can be diagnosed by visiting our website. If our website remains accessible (be sure to use the browser refresh button to exclude a locally cached copy), then there are no external issues.

Bullet point  License authorization #L0009 Failed writing CursorNode.dat

CursorNode is unable to save data to its program directory, typically: "C:\Program Files (x86)\Cursor Node\". This issue affects Windows installations where write-access to the program's own directory requires administrator privileges. Therefore, restarting CursorNode with administrator privileges will fix the problem. To run CursorNode with administrator privileges, right-click the program shortcut and then select from the pop-up menu: "Run as administrator".

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