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Welcome to product support


For issues, bugs, questions, and help regarding CursorNode, please contact support using the following email address. Trial users are very welcome too. We currently have excellent response time, and most problems can be resolved quickly.

  com
@CursorNode.
support


Alternatively, you can also make use of the product forums at https://forums.cursornode.com where we will provide answers to any questions. The Public Commons area allows you to post quickly and anonymousely without having to register.




Solutions to some common issues


Bullet point  Windows 10 anniversary update

If you receive a compatibility report from CursorNode on program start, that means your installed version is out of date. Enhanced compatibility was added to CursorNode version 0.12.6065 on 2016-08-09. If you install the latest version, CursorNode will resume working normally.


Bullet point  Scanner Alerts

CursorNode uses an advanced interfacing technique called DLL injection to communicate with other programs to get them to change their cursors. Some scanners may misidentify this as a threat and disable/delete/quarantine part or whole of CursorNode. When that happens, the only way to get CursorNode working again is to reinstall and then add the program directory to the scanner's exclusion list. For Windows 10 Defender, the exclusion is configured via:

Windows Defender  right arrow  Settings  right arrow  Exclusions  right arrow  Add an exclusion  right arrow  + Exclude a folder

If you are using a different scanner, please refer to the scanner's manual for information on exclusions. Once CursorNode is on the exclusion list, it will stop being treated as a threat by the scanner, and therefore will run normally.

The advanced interfacing capability is a central part of CursorNode, giving it the ability to do amazing things with the cursor inside most programs. If you are uncomfortable with this crucial capability, then you are advised to seek alternate solutions for your cursor requirements.

Checksums for essential installed CursorNode files are available from the Version Information page. If you need to, you can verify the copies on your system have not been tampered with since we released them. However, this cannot stop scanners arbitrarily flagging these files as threats. Please search the term "online checksum" for online services that can verify the files for you.


Bullet point  Diablo III

To use CursorNode with Diablo 3, please follow these steps:

1. Change the Diablo 3 video mode to "Windowed" or "Windowed Full Screen"
2. Exit Diablo 3
3. Start Diablo 3

If at any time the video mode is changed to "Full Screen" (exclusive) mode, begin again from step 1.


Bullet point  CursorNode appears to work on the Windows desktop but doesn't work in this window / program / game / app

It is possible the program you want to use is running in administrator mode and CursorNode doesn't have the necessary privileges to interface it. A program started directly from its setup installer usually runs in administrator mode. To work with that, CursorNode must be restarted in administrator mode. Right-clicking the CursorNode program shortcut will bring up a menu with the "Run as administrator" option.

Another situation in which CursorNode does not appear to work is when a game is running in exclusive full-screen graphics mode, and the chosen CN cursor is too large. The exclusive full-screen mode places a restriction on the cursor size. The maximum cursor size allowed could be somewhat arbitrary. To work out what your system is capable of, simply start with a small cursor and then size it bigger until the cursor stops showing in the game. If you wish to use a cursor size larger than what the exclusive full-screen mode allows, you will have to run the game in windowed or windowed-full-screen (borderless) mode.

Windows Store apps, as well as programs categorized as store apps such as Microsoft Edge (in app mode), Windows 10 Calculator, Windows 10 Start Menu, etc are sandboxed by strong security. This prevents other programs from adding enhancements for them. For these apps, CursorNode will only render a cursor at the standard size of 32x32 or 64x64 pixels depending on the DPI designation of the Windows installation. Size of synthetic cursors are unaffected by store apps.


Bullet point  Downgrading

If you run into problems with the latest release of CursorNode, you can try downgrading to a previous release that we have determined to be stable. The stable version is available for download from the Version Information page. Follow these steps to perform a downgrade:

1. Take a copy of CursorNode.dat in the program directory
2. Uninstall the latest version using Windows control panel Programs/Features option
3. Install the stable version
4. Put the copied CursorNode.dat back in the program directory

Steps 1 and 4 are required only if the CursorNode installation is licensed

Downgrading is only intended as a temporary measure. Users encountering problems are encouraged to submit reports using the Support email address. This is the quickest way to have problems fixed. All we need to know are the Windows version and the name of the program CursorNode is having trouble with. Support is available for both licensed and trial users alike. Any supplied contact information will be used for support only. We do not engage in direct marketing or use the information for any other purpose. Nor do we pass the information onto any third parties.

Old version of CursorNode will be withdrawn as time passes. Users who rely solely on the downgraded version will end up not having access to a usable version as we move forward with new releases and withdraw old ones.


Bullet point 
License code not received

The license code email may have been placed in the wrong folder by the email system. Some email systems do not deliver, via the POP3 protocol, any email incorrectly placed in the spam folder. To see the misplaced email, you may have to log on to the mail account using the web browser.

Another reason for the license code not arriving is caused by the destination email system not accepting our message. Most mail systems including GMail and Hotmail work fine. Manual processing will be made for undelivered licenses as soon as possible. However, there will be delays as a result.

Please feel free to send us a message using the above support address if you have not received your license code(s) within 20 minutes of purchase. This will alert us to potential problems and speed up reprocessing of your order.


Bullet point  License authorization #L0003 Network error

The CursorNode program is unable to contact the licensing server. Often this is because the local firewall is blocking access. In that case, granting internet access to "CursorNode.exe" will resolve the problem. For an activated CursorNode installation, internet access is not required beyond activation. For an installation that uses a subscription, ongoing but intermittent internet access is required.

A corrupted or missing "CursorNode.exe.config" file is also a source of this error. This file can be restored via a reinstall or a repair install.

On rare occasions, this error can be caused by external issues, such as lost of internet connection to the ISP, or that our server is down. External issues can be diagnosed by visiting our website. If our website remains accessible (be sure to use the browser refresh button to exclude a locally cached copy), then there are no external issues.


Bullet point  License authorization #L0009 Failed writing CursorNode.dat

CursorNode is unable to save data to its program directory, typically: "C:\Program Files (x86)\Cursor Node\". This issue affects Windows installations where write-access to the program's own directory requires administrator privileges. Therefore, restarting CursorNode with administrator privileges will fix the problem. To run CursorNode with administrator privileges, right-click the program shortcut and then select from the pop-up menu: "Run as administrator".


 
 
 
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